You must have at least Android version 7.0 (Nougat) installed. All previous versions are not compatible.
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In order to be able to connect to your skybox, both your smartphone and your skybox must be in the same network.
It may be the case that your WLAN is in a different network than your LAN.
You can change this in your router!
Check the settings of your router. For more information, please refer to the instructions for your router.
Restart your router once and check it again after rebooting your router.
If that doesn’t help either, uninstall the app on your smartphone and reinstall it via the Play Store
You can choose any other remote control, they should all be compatible.
Sky has deactivated the volume function on the Skybox itself. If you press the volume buttons on a Sky remote control, the command is sent to your TV via the IR transmitter. Therefore you had to store your TV model in your skybox.
Since today’s smartphones hardly have an IR transmitter, this function is unfortunately not available in Qremote.