Which Android versions are compatible with Q Remote?

You must have at least Android version 7.0 (Nougat) installed. All previous versions are not compatible.

What is the difference between the free version Qremote and the paid app Qremote Premium?

– No advertising!
– Updates appear sooner!
– more features!

I can not connect to the skybox!
What can i do?

In order to be able to connect to your skybox, both your smartphone and your skybox must be in the same network.
It may be the case that your WLAN is in a different network than your LAN.
You can change this in your router!

How do I know if my smartphone and Skybox are on the same network?

Check the settings of your router. For more information, please refer to the instructions for your router.

My smartphone is on the same network as the Skybox.
Still, I can't connect to Qremote.

Restart your router once and check it again after rebooting your router.

If that doesn’t help either, uninstall the app on your smartphone and reinstall it via the Play Store

My remote control is not included, what can I do?

You can choose any other remote control, they should all be compatible.

Why don't the volume buttons work?

Sky has deactivated the volume function on the Skybox itself. If you press the volume buttons on a Sky remote control, the command is sent to your TV via the IR transmitter. Therefore you had to store your TV model in your skybox.

Since today’s smartphones hardly have an IR transmitter, this function is unfortunately not available in Qremote.